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Want a High-Performing Workforce? Coach Like an Athlete
Tracking performance metrics alone won’t drive improvement—changing the right behaviors will. Just as FORM AR goggles analyze swim technique to improve efficiency, businesses must connect key performance metrics to underlying behaviors and coach employees accordingly.
Forget Career Pathing: Survive the AI Era with On-the-Job Upskilling
On-the-job reskilling and upskilling have shifted from engagement strategies to lifelines for business survival. To stay resilient and prepare their workforce for tomorrow’s evolving challenges, organizations must invest in developing their most valuable asset: their people.
Are You Treating Your Frontline Employees Like Talent or Robots?
Your agents shouldn’t operate like bots, simply reading off scripts and rigidly following processes. When a customer’s issue doesn’t fit neatly into the playbook, agents need the autonomy and critical-thinking skills to respond thoughtfully and effectively.